TERMS & CONDITIONS
Last updated: September 2026
Welcome to DABAIR. These Terms & Conditions apply when you visit, use or make a purchase through www.dabairclo.com.
By placing an order with DABAIR, you agree to these Terms & Conditions. Please read them carefully before making a purchase.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
1. ABOUT DABAIR
DABAIR is an independent clothing brand operating from the United Kingdom.
For questions regarding an order, return, exchange or these Terms & Conditions, please contact:
Email: customercare@dabairclo.com
Website: www.dabairclo.com
2. ORDERS
When you place an order through our website, you are making an offer to purchase the products contained in your order.
You will receive an order confirmation using the contact information supplied at checkout.
All orders are subject to availability and acceptance by DABAIR.
We reserve the right to refuse or cancel an order where reasonably necessary, including where:
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an item is unavailable;
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there has been an obvious pricing or product-description error;
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we suspect fraudulent or unauthorised activity;
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payment cannot be authorised; or
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an order cannot be fulfilled for another legitimate reason.
If we cancel an order after payment has been taken, any amount due back to you will be refunded to the original payment method.
3. PRODUCT INFORMATION
We aim to ensure that all product descriptions, photographs, colours, sizing information and prices displayed on our website are accurate.
However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing processes.
Measurements and sizing information are provided as a guide. Please check the relevant size guide before ordering.
4. PRICES & PAYMENT
All prices are displayed on our website in the currency shown at checkout.
We accept the payment methods made available to you during checkout.
Payment must be successfully authorised before an order can be processed.
For international orders, customers may be responsible for customs duties, import taxes, tariffs or other charges imposed by the destination country. Unless stated otherwise at checkout, these charges are not included in the product or delivery price and are the responsibility of the customer.
5. PROMOTIONAL & DISCOUNT CODES
Promotional codes are subject to any terms stated alongside the promotion.
Only one promotional or discount code may be used per order unless DABAIR specifically states otherwise.
Promotional codes cannot normally be combined.
We may amend, withdraw or end a promotion in accordance with its applicable terms.
6. DELIVERY
DABAIR ships internationally.
Our estimated delivery times are:
UK orders: approximately 6–10 working days.
International orders: approximately 10 working days.
These are estimated delivery times and are not guaranteed. International delivery can take longer due to customs processing, local postal networks or circumstances outside our reasonable control.
Free UK Delivery
Free UK delivery is available on qualifying orders over £100, subject to any conditions displayed at checkout.
Free delivery promotions do not automatically apply to international orders.
Customers are responsible for providing complete and accurate delivery information.
If you believe you have entered incorrect delivery information, contact customercare@dabairclo.com as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been dispatched.
7. CANCELLING AN ORDER
If you wish to cancel an order before it has been dispatched, contact:
Please contact us as soon as possible.
We will try to cancel the order before dispatch, but we cannot guarantee this once processing has begun.
This section does not affect any statutory cancellation rights that apply to your purchase.
8. RETURNS
If you purchase eligible goods online and change your mind, you may notify us that you wish to cancel and return the goods within the period provided by applicable consumer law.
For UK consumers, this will generally mean notifying us within 14 days of receiving the goods. Once you have notified us, you should return the goods within the applicable return period.
To start a return, email:
Please include your order information and the item or items you wish to return.
Returned products should be:
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unworn other than reasonable handling to inspect or try on the item;
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unwashed;
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undamaged;
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free from marks, odours or other signs of use;
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with original tags attached where applicable; and
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returned with the original packaging where reasonably possible.
We may make a deduction from a refund where permitted by law if handling of the product has reduced its value beyond what would reasonably be necessary to establish its nature, characteristics and functioning.
For change-of-mind returns, the customer is responsible for return postage unless DABAIR agrees otherwise or applicable law requires us to cover it.
We recommend using a tracked delivery service and retaining proof of postage.
9. REFUNDS
Once a return has been received, DABAIR will inspect the item.
Where a refund is approved, we aim to process it within 5 working days of inspection, and in all cases within any period required by applicable law.
Refunds will normally be issued to the original payment method.
Your bank or payment provider may require additional processing time before the funds appear in your account.
Where required by applicable consumer law, eligible standard outbound delivery charges will also be refunded.
10. EXCHANGES
DABAIR offers exchanges on eligible products, subject to stock availability.
To request an exchange, contact:
Returned products will be inspected before an exchange is approved.
Once approved, please allow up to approximately 14 days for the replacement item to be sent, taking into account processing and delivery times.
If the requested replacement product or size is unavailable, we will contact you to discuss the available options.
11. LIMITED RELEASES & LIMITED-STOCK PRODUCTS
Some DABAIR products are released in limited quantities and may sell out quickly.
Availability is not guaranteed until an order has been accepted.
Where permitted by law, additional return or exchange conditions may be stated clearly on a limited-release product before purchase.
Nothing in these conditions limits any cancellation, refund or other rights that a customer is entitled to under applicable consumer law.
12. SALE ITEMS
Sale or discounted items may be subject to promotional conditions stated clearly before purchase.
Any restrictions on voluntary returns or exchanges apply only where legally permitted.
Your statutory consumer rights are not affected. In particular, discounted or sale status does not remove rights relating to faulty, misdescribed or otherwise non-conforming goods.
13. SOCKS & HYGIENE-SENSITIVE PRODUCTS
Certain products supplied in sealed packaging for health or hygiene reasons may not be eligible for a change-of-mind return once the seal has been broken where the law permits this restriction.
This may include socks where they are sold in qualifying sealed hygiene packaging.
This restriction does not affect your statutory rights where a product is faulty, damaged, misdescribed or otherwise does not conform to the contract.
14. FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, incorrect or not as described, please contact us as soon as reasonably possible at:
Please include your order number, details of the issue and, where useful, photographs showing the problem.
Where DABAIR is responsible for supplying faulty, damaged or incorrect goods, we will provide the remedies required by applicable consumer law and cover reasonable return costs where required.
Products sold by DABAIR must meet the standards required by applicable consumer law, including requirements concerning satisfactory quality, fitness for purpose and correspondence with their description.
15. INTERNATIONAL ORDERS
DABAIR ships to countries made available through our checkout.
International customers are responsible for ensuring that products can legally be imported into their destination country.
Orders may be subject to customs inspections, duties, taxes and import charges.
DABAIR is not responsible for delays caused by customs authorities, border controls or local delivery services where those matters are outside our reasonable control.
Nothing in this section excludes rights that cannot legally be excluded.
16. INTELLECTUAL PROPERTY
Unless otherwise stated, all content associated with DABAIR, including:
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the DABAIR name;
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logos;
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branding;
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graphics;
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clothing designs;
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artwork;
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photographs;
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videos;
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written content;
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website design; and
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other original creative material
is owned by, licensed to, or otherwise lawfully used by DABAIR and is protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute, sell, commercially exploit or use DABAIR intellectual property without prior written permission where such permission is legally required.
Purchasing a DABAIR product does not transfer ownership of any intellectual-property rights associated with the product or brand.
17. WEBSITE USE
You agree not to misuse the DABAIR website.
You must not knowingly:
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interfere with the operation or security of the website;
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attempt unauthorised access to the website or related systems;
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introduce malicious software;
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use automated systems in a way that materially disrupts the website; or
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use the website for fraudulent or unlawful purposes.
We may restrict access where reasonably necessary to protect DABAIR, our customers or our website.
18. GIVEAWAYS, COMPETITIONS & PROMOTIONS
DABAIR may occasionally run giveaways, competitions, early-access events or other promotions through our website, email, Instagram, TikTok or other platforms.
Individual promotions may have additional eligibility requirements, opening and closing dates, prize details and specific terms.
Where separate promotional terms are provided, those terms will apply to that promotion in addition to these Terms & Conditions.
Unless expressly stated otherwise, promotions are not sponsored, endorsed or administered by any third-party social-media platform on which they are promoted.
19. EARLY ACCESS
DABAIR may provide selected customers or subscribers with early access to certain collections or product releases.
Early access does not guarantee product availability.
Products may sell out during an early-access period before a wider public release.
Access links or codes may be limited or withdrawn in accordance with the terms of the relevant release or promotion.
20. OUR LIABILITY
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms & Conditions excludes or limits your statutory consumer rights or any liability that cannot legally be excluded.
To the extent permitted by law, DABAIR will not be responsible for losses that were not reasonably foreseeable when the contract was formed or losses caused by circumstances outside our reasonable control.
21. EVENTS OUTSIDE OUR CONTROL
There may be circumstances outside our reasonable control that affect our ability to fulfil an order, including severe weather, transport disruption, customs delays, postal disruption, network failures or other significant events.
Where this happens, we will take reasonable steps to minimise disruption and fulfil our obligations.
Your statutory rights remain unaffected.
22. CHANGES TO THESE TERMS
We may update these Terms & Conditions from time to time to reflect changes to our business, website, services or applicable law.
The Terms & Conditions applicable to an order will generally be those in effect when that order is placed, subject to any rights or requirements imposed by law.
The latest version will be available on our website.
23. GOVERNING LAW
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you.
If you are a consumer living elsewhere, you may also benefit from mandatory protections and rights under the laws applicable in your country or place of residence.
Nothing in these Terms & Conditions is intended to deprive a consumer of protections that cannot legally be excluded.
24. CONTACT US
For questions regarding an order, return, exchange, product or these Terms & Conditions, contact:
DABAIR
Email: customercare@dabairclo.com
Website: www.dabairclo.com
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